Lost or Stolen Card

TO REPORT A LOST OR STOLEN OMB DEBIT CARD

If you believe your card and/or PIN has been lost, stolen, or otherwise compromised, please contact us immediately at one of the following numbers:

DURING BUSINESS HOURS (M-F 8:00AM–5:00PM)

Sault Ste. Marie: (906) 635-9910
Pickford: (906) 647-9910
Toll Free: (888) 998-1662

AFTER BUSINESS HOURS OR ON WEEKENDS

Toll Free: (800) 236-2442

REPORT WITH OMB DIRECT TELEPHONE BANKING

You also have the ability to report your card lost or stolen through OMB Direct Telephone Banking. To report your card lost or stolen, please follow the steps below.

Call 1-800-392-5992
Press 6 for ATM/Debit Card
Press 1 for the Lost or Stolen Card Center

Follow the remaining instructions to complete the reporting of your lost or stolen ATM or Mastercard Debit Card.

REPORT AN UNAUTHORIZED OMB DEBIT CARD TRANSACTION

If you believe that an unauthorized transaction has occurred on your account, please contact us immediately at one of the following numbers:

Sault Ste. Marie: (906) 635-9910
Pickford: (906) 647-9910
Toll Free: (888) 998-1662

Report a Lost or Stolen OMB Credit Card

If you believe your card has been lost, stolen, or otherwise compromised, please contact our credit card processor immediately at one of the following numbers:

For Commercial Cards: (866) 552-8855
For Consumer Cards: (866) 234-4691

DEBIT ALERTS

Cancel a lost or stolen card with Debit Alerts. Log in using the link below and change the status of your card from Active to Suspended or Temporally Suspended to stop transactions from posting. You will need to contact the bank if you need to undo this change.

Free, secure, and easy-to-use service for OMB customers*:
- Stay on top of your debit card usage
- Reduce potential for fraud
- Avoid overdrafts
Available as a text or email message
Choose from a variety of real-time alerts:
- Signature alert – sent when you do not use your PIN at the register
- Add funds alert – sent when a credit is recorded using your debit card
- Funds removed alert – sent when a debit is recorded using your debit card
- Card status change alert – helps mitigate risk if a card status changes
- On-demand balance inquiry – check your account balance 24/7 by texting “BAL” to short code 58084
Works on most devices and with most carriers
Works with multiple cards

Below are electronic copies of the disclosures and FAQs for OMB Alerts. Please feel free to contact us at (906) 635-9910 with any questions you may have regarding this product.

OMB Alerts Terms of Use
OMB Alerts FAQs
OMB Alerts-Basic Facts
Documentation Consent Disclosure